Refund policy

At La Pèra, we are committed to delivering quality products with care and grace. Please read our return and refund policy carefully before placing an order.

Returns

We offer a 3-day return policy for damaged products only. This means you have 3 days from the date of delivery to raise a return request.

To be eligible for a return:

- The product must be damaged upon delivery.
- An unboxing video without any cuts, edits, or interruptions is mandatory as proof.
- Return requests made after 3 days of delivery will not be accepted.

How to Request a Return -

Step 1: Send your return request via email. 
Email: teamlapera.official@gmail.com

Please attach the unboxing video along with your order details.

Step 2: Our team will review and validate your request based on the provided evidence.

Step 3: If approved, we will share the return address and further instructions.

Step 4: Once we receive and inspect the product, the refund process will be initiated.

Refund Policy

Refunds are applicable only for damaged products that are approved and successfully returned to us.

Please note:

- Refund requests without a valid unboxing video will not be considered.
- Refunds will be processed after the returned product is received and verified.
- The refund amount will be credited to the original payment method within the standard processing time.

Cancellation Policy

We do not accept cancellations once the order is dispatched. We request our customers to place orders mindfully and avoid impulsive purchases.

For any concerns, feel free to reach out to us. We are always happy to help.